WG77 Privacy Policy – Your Personal Data Protection

This Privacy Policy is published by wg77 and applies to all users who access or use the wg77.onl platform, including the website, mobile app and any integrated services we offer.

We understand that privacy is a matter of great importance to users in Malaysia. That is why we take a transparent and responsible approach to every aspect of personal data handling. This policy clearly explains what information we collect, why we need it, how it is used and the rights you hold as a user.

By using the wg77 platform, you agree to the data handling practices described in this policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us for assistance with account closure.

Wg77 collects various types of information depending on how you interact with our platform. This information falls into several main categories:

A. Information You Provide Directly

• Full name, date of birth, and identity card number (for KYC purposes).
• Email address, phone number and residential address.
• Bank account or e-wallet details registered for transactions.
• KYC supporting documents such as copies of identity card or passport and proof of address.
• Communication preferences and account settings you configure yourself.

B. Automatically Collected Information

• IP address, device type, operating system and browser version.
• Access log data including time, date and pages visited.
• Cookie data and session identifiers for login management.
• General geolocation information for permitted region verification purposes.
• App performance data and technical error reports sent automatically.

C. Transaction & Game Information

• Deposit history, withdrawals, and account balance.
• Game activity records including bets, wins, and losses.
• History of bonuses and promotions you have claimed.

Every piece of information we collect is used for specific and legitimate purposes. Below is a summary of our data usage:

We will not use your data for any purpose beyond those listed above without first obtaining fresh consent from you.

Wg77 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information with certain parties:

• Payment providers: Transaction information is shared with payment processors such as FPX, Touch 'n Go, GrabPay, and Boost to process your deposits and withdrawals.
• Game software providers: Certain game session data is processed by third-party game providers integrated within our platform, subject to strict confidentiality agreements.
• Regulatory authorities: We are obliged to disclose information to the relevant authorities when required by law or court order.
• Technical service providers: Hosting, analytics, and security companies we engage may access data within the limited scope necessary to provide their services to us.

All third parties who receive your data are bound by data protection agreements requiring them to handle your information to a standard of security equivalent to our own.

The wg77 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language, theme, and display settings to provide a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the platform for product improvement purposes. This data is collected in aggregate and without personal identification.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the integrity of your session.

You can manage cookie settings through your browser. Please note that disabling essential cookies may affect overall platform functionality.

Wg77 retains your personal data for as long as your account is active or as long as it is needed to provide services to you. Below are our data retention guidelines:

• Active account data is retained for the duration of your membership.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with financial and regulatory compliance requirements.
• KYC documents are retained for five (5) years after account closure in accordance with AML/CFT legal requirements.
• Technical logs and security data are retained for twelve (12) months for incident investigation purposes.
• Marketing data (email, communication preferences) is deleted within 30 days after you withdraw consent.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our certified internal procedures.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our privacy team via the platform's Live Chat or email us at [email protected]. We will verify your identity before processing any data-related requests.

Wg77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL/TLS end-to-end encryption for all data communications.
• Data-at-rest encryption using AES-256 standards.
• Intrusion detection and prevention systems (IDS/IPS) operating 24/7.
• Periodic penetration testing and security audits conducted by independent third parties.
• Role-based access control (RBAC) for all internal staff.
• Encrypted data backups stored securely at separate locations.

In the event of a data breach affecting your rights or freedoms, wg77 will notify the relevant authorities and you personally within the timeframe required by applicable law.

The wg77 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that we have collected data from anyone under the age of 18 without proper age verification, we will take immediate steps to delete that information and terminate the relevant account. Parents or guardians with concerns about this matter are welcome to contact us directly through the support channels provided.

Wg77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-platform notification upon next login.
• Notification email to the address registered to your account.
• Update the "Updated" date shown at the top of this policy.

Continued use of the wg77 platform after changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

For any inquiries, concerns, or requests related to your privacy and personal data protection, our Data Protection Officer (DPO) team is here to help:

• Email: [email protected]
• Live Chat: Available 24/7 on the wg77 platform
• Response time: We aim to respond to all privacy enquiries within 3 business days.

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia appointed under PDPA 2010.